Do you offer refunds?

Yes and no it all depends on how fast you message us. If you message before our fulfillment team has shipped your order then we can refund you. Please be sure to message immediately if you want to request a refund for best chances. Officially, we do not offer refunds unless the order is still in the cue for shipping.

Do you offer exchanges?

No, we do not offer exchanges for any reason. If you want to change your order, we can sometimes accommodate if you message us right away and our team has not shipped your order yet.

Why don’t you offer exchanges or refunds?

At kindseed.com, we want to offer high quality seeds with the best chance of success for our customers. Once the products leave our warehouse, their viability now depends on how other people store and care for the products which we cannot control. Since we won’t ship seeds that have been previously sold to another customer, we don’t offer returns or exchanges.

Are there any exceptions?

You can open a ticket to ask for special treatment if you feel your situation warrants. We rarely make exceptions unless there are circumstances such as fraud or problems with delivery because of delivery address located in an area we do not ship to.

How does your germination guarantee work?

On all Weed Seeds Usa white label seeds, we offer a limited guarantee that your seeds will germinate. You must reach out to us within 3 months of your purchase and fill out a quick online form telling us about your experience. We do not warranty branded seeds from EU seed banks. We reserve the right to refuse replacements for any reason.

What reasons would disqualify me from getting a germination guarantee?

A. Being rude to our team. B. Waiting more than three months to fill out the form. C. History of asking for replacements every order. D. Planting seeds directly in soil or seed starters.

How long does your germination guarantee last?

We offer protection for three months from the date of purchase on Weed Seeds Usa white label seeds.

Do you offer a guarantee on wholesale seeds?

No, orders over 100 seeds are not eligible for a guarantee. Instead, we offer everyday low pricing and test our stocks regularly to ensure that our germination rates are within acceptable standards.

Are my replacements from the same batch?

Yes, this can be an issue to consider when asking for replacements. Seeds are created in batches and often we only have one batch on hand of a particular strain. Please let our team know an alternative strain you prefer to avoid getting seeds from the same batch.

Can I ask for replacements more than once per order?

No, replacements are a one-time benefit. We do not guarantee the replacements.

What’s the best way to germinate seeds?

Please see our germination guide here.

What seeds in my order are included in the germination guarantee?

We guarantee only Weed Seeds Usa white label seeds that are purchased by you directly. We do not guarantee freebees or buy one get one frees (bogos).

How long does shipping take?

When you shop at Kind Seed Co, we do our very best to get every order out on the next business day after shipping. Most packages are delivered within ten days country wide.

My tracking is showing delivered but I didn't receive my package?

Message us at support@kindseed.com. We will provide an invoice to open a USPS investigation. If needed, we will reship (exceptions apply).

My tracking is taking a strange route to get to me?

Be patient. If over two weeks or stalled, we will reship. You may keep both if original arrives later.

I opened my package and its missing some items, what should I do?

Fill out the problems form and send a picture of what you received. We will take care of it if polite.

I opened my package and some items are damaged, what do I do?

Fill out the problems form and send a picture of what you received. We will take care of it if polite.

Can customer service apply a coupon for me?

No. Any coupons must be applied by the customer.

How long does it take to confirm a Venmo payment?

Manual update during business hours Mon-Fri. Often no delay in shipping.

How long does it take to confirm a crypto payment?

Usually next business day or sooner. Send screenshot of transaction hash.

How long does it take to confirm a cash by mail payment?

Up to 2 days delay as mail is checked Mon-Fri.

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