How can we help?

Message us right away. If your order hasn’t shipped yet, we can cancel it and refund you, and we can sometimes make changes. Once an order has shipped, we don’t offer refunds or exchanges.

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Most customers have their order in a few days to a week. In some cases it can take up to two weeks, and it can take longer around the holidays. All packages are discreet and plain, with nothing about what’s inside visible from the outside.

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Email support@kindseed.com right away. We’ll send you an invoice and information on how to open an investigation with the carrier. Please don’t wait: we don’t replace lost packages if you wait more than 2 weeks to let us know.

Email support@kindseed.com with a picture of what you received.

It covers Weed Seeds USA White Label® seeds only. Branded seeds and wholesale seeds aren’t covered, and the guarantee is for orders of 100 seeds or less. You might not qualify if, for example, your order is more than 3 months old. It’s a one time benefit per paid order, and the process starts by emailing support. See the full guarantee.

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